AEF RETURN POLICY

Hello, Your Highness!

Not pleased with your purchase?
Want to make a return?
No problem!
We try to make it as EASY as possible for everyone!

AEF RETURN POLICY:

***Due to the unfortunate COVID-19 outbreak, the AEF Return Policy will be a bit strict for the time being.***

You have 30 DAYS from when you receive your order to return.

If you spend $75 or over on an order, you get free shipping AND free return shipping. Meaning, you can return any part of your $75 order back to us at our expense. Even if your return is a $5 item from your $75 order, we will send you a shipping label on us! It's best to take advantage of the $75 and above deal if possible!

As a general rule of thumb, AEF will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition (tags still attached please!) for a full refund within the 30-day time frame. 

BUT, the AEF Return Policy can still vary depending on category. Please see below.

We will accept returns in the following conditions for each category: 

  • APPAREL: Must be UNWORN, UNWASHED, and UNALTERED with all original tags attached. 
  • BAGS/HANDBAGS/BACKPACKS: Must be UNUSED, UNWASHED, and UNALTERED with all original tags attached. 
  • OFFICE/SCHOOL SUPPLIES: Must be UNUSED, and within original packaging. We CAN NOT accept opened merchandise, especially if it comes in gift set form.
  • TOYS: Must be UNUSED, UNWASHED, and UNALTERED with all original tags attached. Must be in original packaging.
  • Due to the COVID-19 Outbreak, we have to follow certain hygienic and safety procedures. So at the moment, we CAN NOT accept returns for the following items: FACE MASKS, JEWELRY, SOCKS, and TREATS (any edible items). 
    • Any items that are not returnable are marked "FINAL SALE" and/or "NOT RETURNABLE DUE TO COVID-19 SAFETY PROCEDURES."

However, if you receive a damaged or defective item (no matter what category it falls under), please let us know so we can process an exchange. You will need to notify us no more than 7 days past the date of delivery. 

Please note that if we receive returns that are worn, used, damaged, not in their original packaged state, or stated as nonreturnable on our site, they may be refused or subject to a restocking fee. Refused returns can be shipped back to you if you pay for the shipping fees. To avoid these troubles, please carefully read and follow our return policy. 

And, please make sure to order your magical products to a SECURE location. Stolen packages are unfortunately outside of our control, so we are unable to offer refunds for stolen packages at this time. BUT, if packages are LOST and not scanned as delivered by UPS, we can place a claim on your behalf. We ask that you reach out to us within 3 days of the expected delivery date if this is the case. Replacement or refunds will be processed after UPS has investigated the claim, which may take a while! But rest assured that we will work with you as much as we can to resolve these types of issues in the fairest manner possible. 

SENDING BACK RETURNS:

Our EASY 4-Step Return System:
1. Email - 2. Print - 3. Prepare - 4. Drop
email, print, prepare, drop
We are constantly working on our return process to make it easiest for you!
For now, our AEF Unicorns have created a simple 4-step return method. 
Let's show you how it works!
STEP 1: EMAIL - Let our AEF Unicorns know! 
email
Send us an email including the following:
  • Your Name:
  • Order #:
  • Items you wish to Return:
  • Reason for your Return:
***HACK: Copy and paste the above into your email body, and simply fill it out!***
You can contact the AEF Unicorns through HERE.
Or you can email us at orders@shopaef.com for returns.
Please allow us 1-2 business days to get back to you! Unless we are SUPER DUPER busy, we try our best to get back to you within 1 business day!
STEP 2: PRINT - We will email you a Shipping Label and Packing List!
print
Once we get all the specifics of your return figured out via email, we will email you with the following back:
1) A Shipping Label to print and attach to your returning package.
2) A Packing List with all vital details to add INSIDE your return package.
If you spent $75 or over on your order, return shipping is free! Yay!
If you spent LESS THAN $75 on your order, we will charge you a small return shipping fee. We will take the return shipping fee off of your return total, instead of charging you separately. Don't worry, we will confirm your return total minus return shipping charges with you prior to processing.
STEP 3: PREPARE - Pack up your return package!
prepare
First, carefully pack your return(s) in a mailer envelope or box.
***HACK: We think it's best to use the original mailer envelope/box we sent you. Always save your packaging from us in case you wish to return an item or two. Also, recycling! Yay!***
Second, place the Packing Slip INSIDE the box with the return(s).
Third, close up your return package and attach the Shipping Label on the OUTSIDE of the box! Almost done!
Also, please note that we can not accept returns damaged during shipment due to negligent packing. So, please be careful! 
STEP 4: DROP - Drop off at your nearest UPS location!
drop
Find your nearest UPS location HERE, and simply drop off your return package!
One vital note: Make sure to drop off the return package to an associate at UPS to collect a receipt. In case the package gets lost in transit to us, we will need to see proof of drop-off in order to create a claim with UPS. We will not be able to help you if the returning package is lost without a drop-off receipt. We usually recommend you keep the receipt until we have received your return and processed a refund.

RETURN PROCESSING TIME:

We try to get to your returns processed ASAP! But because of the COVID-19 situation, we are taking extra precautions with both incoming and outgoing packages. Due to these safety procedures, it may take longer than expected with processing your returns.

But don't worry! We will make sure not to take more than 1-2 weeks to process your return once it arrives at our facility! A Unicorn's promise!

EXCHANGES:

AEF likes to keep things simple for both you and our hard working AEF Unicorns. The following method of exchange is the easiest for both royal parties:

To exchange, please follow the return steps for the items you wish to exchange, and then simply place a new order for the replacement items you would like. We find this is the easiest method, because we have limited quantities of our unique products. Therefore, we might run out of your desired replacement item by the time your return gets to our warehouse and is processed. Remember, newly implemented COVID-19 procedures have slowed down the return process for every warehouse. We just don't want you to miss out on the right product for you!

PRICE MATCHING:

AEF does not offer price matching at the moment, but please note that we try to keep our pricing competitive and fair from the get-go!